Privacy Policy

Effective Date: January 1, 2025

TENWEST Festival ("us," "we," or "our") is committed to protecting your privacy. This Privacy Policy ("Policy") outlines how we collect, use, and safeguard the information you provide when using our website (the "Site"). By accessing or using our Site, you consent to the practices described in this Policy.

 

1. Scope of this Privacy Policy

This Policy applies to the Site and services owned and operated by us. It does not apply to third-party websites linked to our Site. If you navigate to an external website, their privacy practices will govern your data, and we encourage you to review their policies. This Policy only applies to data collected online and does not govern offline data collection.

 

2. Information We Collect

Traffic Data

We collect non-personally identifiable information automatically when you visit our Site. This may include:

• IP address (a unique identifier for your device on the internet)

• Domain server (which hosts website files and serves them to users)

• Device type and browser (used for optimizing website performance)

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience. Cookies help us analyze website usage, customize content, and provide relevant advertising. You may adjust cookie preferences through your browser settings.

Personal Information

We may collect personally identifiable information ("Personal Information") when you:

• Register for events

• Subscribe to newsletters

• Purchase tickets

• Participate in promotions, surveys, or contests

• Contact us directly

Personal Information may include:

• Contact Details: Name, email, mailing address, phone number

• Financial Information: Payment details when purchasing tickets (processed securely through third-party payment providers)

• Demographic Data: ZIP code, age, or preferences

 

3. How We Use Your Information

We may use the information collected to:

• Process event registrations and ticket purchases

• Improve user experience and website functionality

• Provide customer support

• Send promotional communications about TENWEST Festival and partner events (you can opt out at any time)

• Conduct surveys and research

• Enforce our Terms of Service

 

4. Children’s Privacy

TENWEST Festival does not knowingly collect information from children under the age of 13. If we become aware that we have collected data from a child, we will take steps to remove it. Parents and guardians are encouraged to monitor their children's online activity.

 

5. Sharing of Personal Information

We do not sell or rent Personal Information. However, we may share information with:

• Service Providers: Third parties who assist in processing payments, hosting events, marketing, or website analytics

• Partners and Sponsors: In cases where you opt into communications from festival sponsors or allow us to share certain limited information with our partners

• Legal Authorities: If required by law or to protect the safety and security of our users

Aggregated, anonymized data may be shared for research and marketing purposes without identifying individuals.

 

6. Your Choices & Opt-Out Options

You have control over your information. You can:

• Opt-Out of Marketing Emails: Use the unsubscribe link in promotional emails.

• Manage Cookies: Adjust browser settings to refuse cookies.

• Request Data Access or Deletion: Contact us at [Insert Contact Email] for data inquiries.

 

7. Data Security

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no online system is 100% secure, and we encourage users to take precautions when sharing personal information online.

 

8. Third-Party Links

Our Site may contain links to external websites. We are not responsible for their privacy practices and encourage users to read third-party privacy policies before sharing information.

 

9. Updates to this Privacy Policy

We may update this Policy from time to time to reflect changes in laws, technology, or business practices. Any modifications will be posted on this page with the effective date. Continued use of our Site constitutes acceptance of the revised Policy.

 

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us at: TENWEST Festival
Email: info@tenwest.com